(310) 621-5679 john@noproblemmac.com

APPLE SUPPORT

HOME SUPPORT

We provide support at homes in Los Angeles seven-days-a-week from 8:00am to 6:00pm.

We can be at most locations within an hour.

13" Macbook Air with screen image for Apple Home Support

• Slow computer – Startup Disc Full Warning.

• Email Problems.

• iCloud Issues  – Individuals or Families.

• Wireless Printer & Scanner Troubleshooting.

• Internet Issues – Spectrum, AT&T and Direct TV.

• iPad or iPhone Freezes, Crashes & Syncing Issues.

• Password Reset & Secure Password Solutions.

• macOS and iOS Advice and Safe Upgrades.

• Virus and Malware – Scans, Analysis and Removal.

• Backup installation – Local and Remote.

• Slow Mac: Disk Full Warning.

• Email Problems.

• iCloud Issues.

• Wireless Printer Problems.

• Internet Speed Issues

• iPad or iPhone Freezes.

• Password Solutions.

• macOS and iOS Upgrades.

• Virus and Malware Removal.

• Backup – Home and Cloud.

Stressed businessman with iPad problem

BUSINESS SUPPORT

We provide Apple support to all kinds of businesses across L.A.

They trust we’ll pick up the phone when they call and be there when they need us.

Because we’re a business too . . .  and we know that nothing is more important than your clients.

• New Employee Mac Setup.

• macOS Advice and Safe Upgrades.

• Slow Computers – Cleanup and Optimization.

• Email Problems.

• Buying Advice.

• Available Days, Nights and Weekends.

• Remote Support – You Always Have An Expert On Call.

• We Do Not Charge A Premium For Nights Or Weekends.

• No Travel Fees.

• We Offer One on One or Group Training.

• New Employee Mac Setup.

• macOS Advice & Upgrades.

• Mac Optimization.

• Email Problems.

• Buying Advice.

• On Call Nights & Weekends.

• Remote Support.

• No Premium Fees.

• No Travel Fees.

• Single or Group Training.

REMOTE SUPPORT

When time or distance is a problem we work with you using remote support.

We have clients across the United States and across the Globe.

Just . . .  Click That Phone To Call

iPhone X Max with number for Apple computer and device support

• All Remote Support Originates In Los Angeles

• Set Up Is Quick and Easy.

• We Bill By The Minute Not In 15 minute blocks. 

• We Do Not Charge A Premium For Nights Or Weekends.

• Remote Support From U.S.A.

• Set Up Is Quick and Easy.

• We Only Bill By The Minute

• No Premium Fees.

Happy Customers

Support Calls

Remote Calls

Support Tips For Your Mac

Restart your Mac

Always restart after experiencing any system wide issue like a freeze or an endless spinning beach ball. Although you can generally leave your Mac in sleep mode, it’s also a good idea to restart the computer every week or two so you’re working from a clean slate.

Use Autosave

Most software, like Microsoft Word, Excel or Final Draft incorporate an autosave feature. You should locate this option before you start working. Often, the default will be set to autosave every 10 minutes. I would reccomend changing this to 3 minutes.

Use Google

Many problems have very simple answers. A quick search of Google is always worth your time.

Email Never Goes Down

If you use Apple Mail or Outlook and experience problems with these applications, don’t forget that you can always open a browser like Safari or Chrome and log into your mail server directly.

iCloud Storage Full

Check iCloud storage in Settings to find out what’s taking up all the space. My reccomendation is not to delete things unless you are absolutely sure that you never want to see them again. Often, it’s easier to buy more iCloud storage. At $.99 cents a month for $50GB the cost is minimal and this can be cancelled at any time. It’s better to look at what you want to delete on your device when you aren’t driven by the pressure of having no space. $.99 cents buys you breathing room.

Mac Storage Full

Unfortunately, if you get these messages and ignore them your Mac will fill to maximum capacity and cease to function. The problem can be fixed, but it’s better not to wait till the last minute. When this occurs you need to move large items to an external drive or delete them. Don’t bother combing through emails and deleting them. Emails are generally small and of no consequence. The big ticket items, in order are: Movies, TV Shows, Photos and Music. It is also worth looking on the desktop as many people store huge files there. If managed properly, your downloads folder should be empty. It probably isn’t and you may find large files there that you can delete.

Empty The Trash

No matter how many files you delete, you will get back no space unless you empty the Trash. Try to make a habit of doing this once a day. Many people close all their applications at night even though the don’t need to… but forget to empty the trash.

Desktop Clutter

A messy desktop slows down your Mac. Try to keep large numbers of items off the desktop. One easy way to resolve this is to create a single folder on the desktop and place all those loose files into that folder.

iPad or iPhone Crashes and Freezes

These can always be resolved by a hard reboot of your device. This is different from turning your iPhone off and on again. Key combinations to perform a hard reboot are different for each series of iPhone. Check online and you’ll easilly find the information you need. Don’t worry, this procedure will not cause any data loss on your iPad or  iPhone.

Don’t Panic

There are ways to resolve most problems. You just need the right kind of help. If we can’t provide it, we’ll refer you to someone who can.

Orange cat napping in front of Macbook Pro

Take A Nap. We’re on Our Way

 

No Problem Mac Provides Apple Macintosh, iPad, iPhone & Apple TV Support To The Following Communities

Bel Air  Beverly Hills Brentwood Century City Culver CityEl Segundo

Hollywood  Malibu Manhattan Beach Marina Del Rey Mar Vista Pacific Palisades PalmsPlaya Del Rey Playa Vista

Santa Monica • Venice West Hollywood West Los Angeles Westwood Wilshire

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