Frequently Asked Questions

8:00 am to 8:00 pm, 7 days a week.

Yes, if we have availability. Call us and we’ll do our best to accommodate you.

Yes. Use our Contact Form — we respond quickly.

No. We only close for July 4th, Thanksgiving, Christmas Eve, Christmas Day, Boxing Day (December 26th), New Year’s Eve and New Year’s Day

Your first and second cancellation are free. A third cancellation incurs a fee of $150. Constant cancellations impact our ability to serve other clients — this policy ensures fairness for everyone.

No Problem Mac was started by John Carroll who has been helping Apple Mac and iPhone users since 1984. Visit our About page to find out more.

Yes. I’m happy to provide the names and phone numbers of clients you can call directly to verify my work and character.

Yes. No Problem Mac has been serving the Los Angeles area since 2010.

Yes. You can find our reviews on Google and Yelp. We have over 150 five-star reviews across all platforms.

Preferred payment methods include cash, check or Zelle. We accept all major credit cards, but charges over $100 incur a 4% service fee.

No — we don’t do hardware repairs. We provide on-site support, setup and classes for Mac, iPhone and iPad. If you need a hardware repair we’re happy to refer you to a specialist.

Yes and No. If your files have been backed up on an external drive, synced with iCloud, or backed up to a third-party cloud service, we may be able to help. If your files have been permanently deleted, stop using your Mac immediately — the more you use it the harder recovery becomes. Call us and we’ll advise you on the best course of action.

We never take on work we don’t have the expertise to complete. If we can’t help, we do our best to point you in the right direction. And if you call with a question we can answer on the spot — we’re happy to help, even if it doesn’t lead to an appointment.

Yes. We can often point you in the right direction with a quick call. If you need more detailed assistance — from comparing models and pricing through to final purchase — we’re happy to help, though this is a chargeable service as it typically takes 30 minutes to an hour.

Yes. We provide phone and remote support across the United States. We also work internationally — we have clients in China, Dubai and the British Virgin Islands.

Yes. I work with many parents who aren’t very comfortable with their Mac, iPad or iPhone. The key is patience, task repetition and finding the system that works best for that person. As a bonus I often get to learn about the lives of the people I sit with — and older people have often led very interesting lives 🙂

Yes. School projects and presentations are a great fit for Apple’s Pages and Keynote. For more advanced video projects, iMovie is the gold standard at high school level. I’ve helped families put together videos for birthdays, anniversaries and even sports reels for students trying to get college scholarships.

You are not alone. Contrary to popular opinion, Macs are not as intuitive as people think. One lesson can make an enormous difference and remove your fear entirely. It’s either that or take a hammer to it.

Write down as many questions as you can think of before I arrive — this makes the most of our time together. Make sure your Mac is backed up on an external drive. If you need help with this, call me beforehand — it’s surprisingly easy to set up. Please also read our Terms and Conditions before our appointment.

Yes — after years of hands-on experience we have strong opinions on what works best with Apple devices. We’ve put together a page of products we personally recommend including printers, network routers, backup drives and more. Take a look at our Product Recommendations page.