IPHONE SUPPORT

IPHONE ISSUES

You can resolve most problems on the iPhone with a Force Restart. This procedure is safe and will not lead to any data loss. The most common issues we work on are:

• Forgotten Passcode – iPhone needs to be recovered.
• Lost iPhone – Assisting user with Find My can help secure and locate the device.
• Missing Passwords – Apps are inaccessible or locked.
• Email Failure – Accounts are corrupted and cannot send or receive email.
• Sync Issues – Data not syncing across Macs and devices.
• Poor Battery Life – Batteries are drained by device settings, charging habits, and hidden App activity.
• Excess Cellular Data Usage – Incorrect settings cause the device to quickly burn through a data plan.
• Facetime and Messages – Features do not work or sync with other Macs and devices.
• Photo and Video Errors – Camera settings can cause compatibility and storage problems.
• Duplication – Contacts, Calendar and Reminders are duplicated.
• Music File Corruption – Music will not play or files are missing.
• Frozen Apps or Apps Not Functioning Correctly – Apps display this behaviour when they are corrupted.
• Low Device Storage – Low space prevents upgrades and causes App errors.
• Low iCloud Storage – Inadequate space impacts data retention.
• Network Profile Corruption – Even with correct information a corrupt profile will not connect to Wi-Fi.
• Organization – Users need help organizing hundreds of Apps on their devices.
• Privacy Settings – Poor setup of device or iCloud Plus can lower user privacy or reduce App functionality.
• New Features – Each generation of iOS adds features that confuse users. Auto upgrades compound the problem.
• No Bluetooth Connection – Cars, speakers, and keyboards have specific instructions that must be followed to make a bluetooth connection.
• Printing Problems – Almost all printers use AirPrint, but there are a few that won’t connect to iOS devices.