LOS ANGELES MAC SUPPORT

APPLE MAC SUPPORT ISSUES

When your Apple Mac freezes, your email stops working, or you get cryptic error messages, there’s no need for Mac users in Los Angeles to panic. Help is nearby in LA!

With over ten years of experience, we’ve fixed thousands of different Mac problems.

Here are some of the common issues that challenge Mac Apple computer users every day.

SLOW MAC or iMAC

This is the number one Mac service problem we get calls of help for and is generally caused by:

• Low Storage – As the hard drive reaches capacity, the Mac slows to a crawl.
• Hard Disk Errors – Disk Utility finds and repairs directory errors that cause the Mac to slow or act erratically.
• Slow Hard Drive – Older Macs often use slow 5400 rpm drives. This can be replaced with a Solid State Drive (SSD).
• Inadequate RAM – Many Macs struggle to operate with 4GB to 8GB of RAM. This can be upgraded inexpensively.
• macOS Corruption – A clean install of macOS is a service that can help resolve Mac speed issues.
• Old Mac – Macs older than 5 years may no longer operate at a viable speed and need to be replaced.
• Outdated macOS – Mac may need to be upgraded to macOS Monterey or macOS Ventura.

FROZEN OR UNRESPONSIVE MAC TECHNOLOGY

All Macs freeze at some point. It’s unnerving, but it’s not indicative of a deep underlying problem. It’s possible the Apple CPU is overtaxed or that it just hid a bad line of code.

• Restart – One of the first things you should do when you encounter a problem is to restart your Mac.
• Force Quit – If a specific App freezes, the Force Quit command on your Mac may resolve the issue.
• Force Shutdown – If the entire Apple machine freezes use Force Shutdown on your Mac.
• Spinning Beach Ball – Generally caused by an overtaxed CPU. There are many ways to deal with this annoyance on your Mac.

ICLOUD ISSUES and TRAINING

Diagnosing and resolving iCloud problems on your Mac is extremely difficult. When your most important data is at risk, it’s smart to get expert Apple help. Families in particular benefit greatly from a complete audit of all their Apple devices, such as iPad Mac iPhone, MacBook, iMac, MacBook Pro, MacPro and all Apple products that may require Apple service from a pro in Los Angeles CA.

• iCloud Login – Missing passwords need to be reset correctly or an iCloud account may be locked by Apple.
• Apple ID – To sync Apple devices correctly they must all use the same Apple ID. This can be fixed, but it must be done methodically to avoid data loss.
• iCloud Sync Matching – Sync categories mismatched across Apple devices degrade the Apple user experience.
• Data Duplication – Signing in and out of the iCloud can create a confusing range of duplicates.
• iCloud Storage – Without adequate storage, many iCloud features will not work properly for your Apple devices.
• Photos Problems – Stalled downloads, library confusion, and photo duplicates.
• Missing Purchases – Using different Apple IDs can result in problems playing Apps and Music across your Apple devices.

EMAIL PROBLEMS

When email stops working it’s a major headache. Our Remote Service can often resolve these problems quickly.
Call us at (310) 632-5679.

• Unable To Send Or Receive – Password issues, corrupt mail accounts, and server maintenance may cause your mail to go down.
• Storage Warnings – If you reach the storage limit on your Mail server, your email will stop functioning.
• Attachment Limits – Attaching files over 20Mb to 30Mb may result in server rejection. Depending on the mail provider, this may also block the transmission of subsequent emails to your Apple device.
• Sending From Wrong Accounts – Mail client account preferences need to be changed to fix this issue.
• Mail Keeps Crashing – Often an Outlook issue caused by corrupt mail messages.
• Mail Disappears – Can be caused by rules and filters accidentally engaged.
• Email Address Issues – Incorrect email addresses are retained and need to be erased.
• Blacklist – Mailing multiple email addresses may result in your account being blacklisted. To resolve this problem, contact must be made with your email provider and/or internet service provider.

VIRUSES AND MALWARE

Viruses and malware are almost impossible to avoid, even on Apple, but most can be removed with the right tools and a little pro service and ingenuity. Call us immediately when you detect a problem on your Mac.
We also provide advice and service on creating local and online backups, and best practices to ensure data privacy and security.
You can read more about what we offer in our Security section

USER ISSUES

Many Mac problems arise because users are unfamiliar with how the Mac works. These issues can be resolved quickly with service from an Apple pro and they provide an opportunity for users to learn more about their Mac through great training.

• Apps Appear Lost – Users don’t know how to use the Finder to access the Applications folder.
• Cannot Find Downloads – Users don’t know the Downloads folder exists.
• Dock Issues – Users inadvertently drag Apps off the Dock leaving the impression that they have disappeared
• Missing Tools – Accidently using the Hide and View command removes parts of the interface.

OTHER MAC APPLE COMPUTER PROBLEMS

Some issues with the Mac and third-party peripherals appear mechanical, but can be fixed with software tweaks or basic troubleshooting.

• Mouse Not Working – Can be caused by a lack of power or a corrupt Bluetooth profile.
• No Sound – Sound settings wrong, Audio Midi needs changes, speakers unplugged, or microphone port blocked.
• Font Management – Cleanup and organization of fonts on your Apple using FontBook or third-party software.
• Printer Problem – May be due to bad drivers, wi-fi setup, out-of-date firmware, damaged cables, or physical printer issues.
• Scanner Not Working – Apple drivers need updating or client using incorrect software.
• Wi-Fi Out – Can be caused by a corrupt profile, proxy settings, bad DNS addresses, or router issues.

MAC MAINTENANCE

There are some practices you can follow as a Mac owner that will help your Apple machine run better and last longer.

• Allow Sleep – Avoid turning your Mac off every night. In sleep mode, your Mac will perform maintenance tasks that keep it running smoothly. It’s okay to turn your Apple off if you will not be using it for an extended period.
• Install Updates – Apple updates resolve problems with macOS, maintain security, and keep Apple Apps current.
• Backup – Purchase a backup drive and use Time Machine to perform a complete system backup. On Apple desktop models the drive should be left permanently in place. With Mac laptops reconnect the drive at least once a week to keep the backup current.
• Empty The Trash – Try to empty both the system trash and the trash and junk folders in mail. Left unattended, these areas can start to eat into your Mac storage space.
• Disk Utility – Run First Aid in Disk Utility at least once a month to resolve any errors before they cause major issues on your Mac.