MAC SUPPORT

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We are one of the few companies in Los Angeles that come direct to your home or business and provide support 7 days a week.

We also offer remote support by phone using secure screen sharing over Zoom.

Call for an appointment now –(310)621-5679

Mac-Studio-Help-Splash

MAC SUPPORT ISSUES

When your Mac freezes, your email stops working, or you get cryptic error messages, there’s no need to panic.

With over ten years of experience, we’ve fixed thousands of different Mac problems.

Here are some of the common issues that challenge Mac users every day.

SLOW MAC

This is the number one problem we get calls for and is generally caused by:

  • Low Storage – As the hard drive reaches capacity, the Mac slows to a crawl.
  • Hard Disk Errors – Disk Utility finds and repairs directory errors that cause the Mac to slow or act erratically.
  • Slow Hard Drive – Older Macs often use slow 5400 rpm drives. This can be replaced with a Solid State Drive (SDD).
  • Inadequate RAM – Many Macs struggle to operate with 4GB to 8GB of RAM. This can be upgraded inexpensively.
  • macOS Corruption – A clean install of macOS can resolve speed issues.
  • Old Mac – Macs older than 5 years may no longer operate at a viable speed and need to be replaced.

FROZEN OR UNRESPONSIVE MAC

All Macs freeze at some point. It’s unnerving, but it’s not indicative of a deep underlying problem. It’s possible the CPU is overtaxed or that it just hid a bad line of code.

  • Restart – One of the first things you should do when you encounter a problem is to restart your Mac.
  • Force Quit – If a specific App freezes, the Force Quit command may resolve the issue.
  • Force Shutdown – If the entire machine freezes use Force Shutdown.
  • Spinning Beach Ball – Generally caused by an overtaxed CPU. There are many ways to deal with this annoyance.

ICLOUD ISSUES

Diagnosing and resolving iCloud problems is extremely difficult. When your most important data is at risk, it’s smart to get expert help. Families in particular benefit greatly from a complete audit of all their Apple devices.

  • iCloud Login – Missing passwords need to be reset correctly or an iCloud account may be locked by Apple.
  • Apple ID – To sync devices correctly they must all use the same Apple ID. This can be fixed, but it must be done methodically to avoid data loss.
  • iCloud Sync Matching – Sync categories mismatched across devices degrade the user experience.
  • Data Duplication – Signing in and out of the iCloud can create a confusing range of duplicates.
  • iCloud Storage – Without adequate storage, many iCloud features will not work properly.
  • Photos Problems – Stalled downloads, library confusion, and photo duplicates.
  • Missing Purchases – Using different Apple IDs can result in problems playing Apps and Music across devices.

EMAIL PROBLEMS

When email stops working it’s a major headache. Our Remote Service can often resolve these problems quickly.
Call us at (310) 632-5679.

  • Unable To Send Or Receive – Password issues, corrupt mail accounts, and server maintenance may cause your mail to go down.
  • Storage Warnings – If you reach the storage limit on your Mail server, your email will stop functioning.
  • Attachment Limits – Attaching files over 20Mb to 30Mb may result in server rejection. Depending on the mail provider, this may also block the transmission of subsequent emails.
  • Sending From Wrong Accounts – Mail client account preferences need to be changed to fix this issue.
  • Mail Keeps Crashing – Often an Outlook issue caused by corrupt mail messages.
  • Mail Disappears – Can be caused by rules and filters accidentally engaged.
  • Email Address Issues – Incorrect email addresses are retained and need to be erased.
  • Blacklist – Mailing multiple email addresses may result in your account being blacklisted. To resolve this problem, contact must be made with your email provider and/or internet service provider.

VIRUSES AND MALWARE

Viruses and malware are almost impossible to avoid, but most can be removed with the right tools and a little ingenuity. Call us immediately when you detect a problem.
We also provide advice on creating local and online backups, and best practices to ensure data privacy and security.
You can read more about what we offer in our Security section

USER ISSUES

Many Mac problems arise because users are unfamiliar with how the Mac works. These issues can be resolved quickly and they provide an opportunity for users to learn more about their Mac.

  • Apps Appear Lost – Users don’t know how to use the Finder to access the Applications folder.
  • Cannot Find Downloads – Users don’t know the Downloads folder exists.
  • Dock Issues – Users inadvertently drag Apps off the Dock leaving the impression that they have disappeared
  • Missing Tools – Accidently using the Hide and View command removes parts of the interface.

OTHER PROBLEMS

Some issues with the Mac and third-party peripherals appear mechanical, but can be fixed with software tweaks or basic troubleshooting.

  • Mouse Not Working – Can be caused by a lack of power or a corrupt Bluetooth profile.
  • No Sound – Sound settings wrong, Audio Midi needs changes, speakers unplugged, or microphone port blocked.
  • Font Management – Cleanup and organization of fonts using FontBook or third-party software.
  • Printer Problem – May be due to bad drivers, wi-fi setup, out-of-date firmware, damaged cables, or physical printer issues.
  • Scanner Not Working – Drivers need updating or client using incorrect software.
  • Wi-Fi Out – Can be caused by a corrupt profile, proxy settings, bad DNS addresses, or router issues.

MAC MAINTENANCE

There are some practices you can follow as a Mac owner that will help your machine run better and last longer.

  • Allow Sleep – Avoid turning your Mac off every night. In sleep mode it perform maintenance tasks that keep it running smoothly. It’s okay to turn the machine off if you will not be using it for an extended period.
  • Install Updates – Updates resolve problems with macOS, maintain security, and keep Apple Apps current.
  • Backup – Purchase a backup drive and use Time Machine to perform a complete system backup. On desktop models the drive should be left permanently in place. With laptops reconnect the drive at least once a week to keep the backup current.
  • Empty The Trash – Try to empty both the system trash and the trash and junk folders in mail. Left unattended, these areas can start to eat storage space.
  • Disk Utility – Run First Aid in Disk Utility at least once a month to resolve any errors before they cause major issues.

FOLLOW UP SERVICE

After we leave, feel free to call us if you have more questions – (310) 621-5679.

If you want to get more from your Mac consider taking one of our classes.

Return to our main support page

No Problem Mac Provides Apple Macintosh, iPad, iPhone & Apple TV Support To The Following Communities

Bel Air  Beverly Hills Brentwood Century City Culver CityEl SegundoHollywood Los Angeles

Malibu Manhattan Beach Marina Del Rey Mar Vista Pacific Palisades PalmsPlaya Del Rey Playa Vista

Santa Monica • Venice West Hollywood West Los Angeles Westwood Wilshire

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