On-Site Mac Support In Los Angeles
When you need Mac help, coming to a store or searching online for answers wastes time. We make it simple β one call and we come to you anywhere in Los Angeles, often the same day.
Personal on-site Mac support at your home or business, 7 days a week.
CallΒ (310) 621-5679 or use our Contact Form.
What We Help With
- Slow Mac, Spinning Beachball or Frozen Screen
- Email Not Working or Not Sending
- iCloud Not Syncing or Storage Full
- Forgotten Passwords – Mac, Apple ID and More
- Printer Won’t Connect, Print or Scan
- Mac Running Out of Storage Space
- iCloud Photos Not Syncing Between Devices
- Mac Backup Not Set Up or Not Working
- Slow Internet or Wi-Fi Connection Problems
- Software Updates and macOS Upgrades
Mac Help
Available Now
What To Expect
We sit with you, work through the problem together and encourage you to ask as many questions as you like. Our in-home Mac support is a relaxed and personal experience.
Need Help Right Now?
Need immediate Mac help? We offer remote support via secure screen sharing β no need to wait for a home visit. We can connect to your Mac, see exactly what’s happening and get to work right away.
Remote support is available across the United States 7 days a week from 8:00 am to 8:00 pm.
Call us now on π (310) 621-5679 or use our Contact Form.
What People Say
Frank Oz
Director - Performer - New York
“John fixed things on my Mac and iPhone that had been problematic for a long time. He has a loose style and a terrific ability to explain complex things in a language even I can understand.
He’s now my go-to guy for Apple help.”
Maria Velez
Creative Arts Director - Los Angeles
“My computer had slowed to a crawl with an endless spinning beachball. John freed up enough space to get things working again, but we agreed it was time for a new Mac. He helped me order a Mac Studio and Studio Display. Already booked an appointment to set up the new machine. John is great at patiently explaining things and he is super funny. It is a pleasure to work with him!”
Chrissann Nickel
Writer - British Virgin Islands
“John is a true rarity in the tech support industry – patient, knowledgeable, and completely un-condescending. I am so happy to have found his company and am so grateful he’s willing to work remotely.
A lifesaver time and time again!”
Frequently Asked Questions
Will I Lose Any Of My Files Or Photos?
We always recommend making a Time Machine backup before any session. If you’re not sure how, a Mac specialist can help you set one up before we get started.
Do not assume that your files are backed up on iCloud. iCloud Drive and Photos are designed to keep data synced across devices, not to maintain historical versions of your files. Relying on it means you don’t actually have a backup.
We take great care working on your Mac, but no one can guarantee against the unexpected. Ultimately you are responsible for the safety of your files and photos.
Do You Need My Apple ID?
It helps to have your Apple ID and password to hand β some tasks simply can’t be completed without them. If you’ve forgotten yours, don’t worry β a Mac consultant will reset it during the session.
Do You Need Any Of My Other Passwords?
Depending on what we’re working on, we may need your Wi-Fi password or your email password. You can save time β and money β by writing them down before we arrive. If you can’t remember them, we can generally reset them during the session.
What Is Your Cancellation Policy?
Your first and second cancellation are free. A third cancellation incurs a fee of $150. Constant cancellations impact our ability to serve other clients β this policy ensures fairness for everyone.
Support Tips For Your Mac
Restart your Mac
Always restart your Mac after experiencing any system-wide issue like a freeze or an endless spinning beachball. Although you can generally leave your Mac in sleep mode, it’s also a good idea to restart your Mac every week or two so you’re working from a clean slate.
Use Autosave
Most software, including Microsoft Word, Excel and Final Draft, includes an autosave feature. I recommend locating this option before you start working. The default is often set to autosave every 10 minutes β I’d suggest changing this to every 3 minutes for extra peace of mind.
Check For Updates
Many Mac problems are caused by outdated software. Before calling for help it’s worth checking if there are any pending macOS or app updates. Go to Apple Menu β System Settings β General β Software Update.
Email Never Goes Down
If you use Apple Mail or Outlook and experience email problems, don’t forget that you can always open a browser like Safari or Chrome and log into your email account directly. This can help you determine whether the problem is with the app or your email service itself.
iCloud Storage Full
If you see an iCloud storage warning, go to Apple Menu β System Settings β Apple ID β iCloud to see what’s taking up space. My recommendation is not to delete anything unless you are absolutely sure you never want to see it again. Often it’s easier to simply buy more iCloud storage. At $0.99 a month for 50GB the cost is minimal and can be cancelled at any time.
Mac Running Out of Storage
If you ignore storage warning messages on your Mac it will eventually fill to maximum capacity and slow to a crawl or stop working altogether. It’s better not to wait until the last minute. To free up space delete large items or move them to an external drive. Don’t waste time going through emails β these are generally small files and make little difference. The biggest storage items on most Macs, in order, are: Movies, TV Shows, Photos and Music.
Empty The Trash
No matter how many files you delete on your Mac, you won’t recover any storage space unless you empty the Trash. Try to make a habit of doing this regularly. Many people carefully close all their applications at night β but forget to empty the Trash. A simple habit that makes a real difference.
Desktop Clutter
A cluttered desktop can slow your Mac down significantly β every file on your desktop takes up memory. Try to keep items off your desktop as much as possible. One easy solution is to create a single folder called ‘Desktop Files’ and move everything into it. Your Mac will thank you.
Don’t Panic
There are solutions to most Mac problems β you just need the right kind of support. Don’t spend hours searching online or worrying that your data is gone forever. Call us and we’ll work through it together. And if for any reason we can’t help, we’ll point you in the right direction.
Contact Us
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