(310) 621-5679 john@noproblemmac.com

99.9% of the time when a password is rejected, it’s because you’ve entered something incorrectly.

This number used to be 100%, then a new feature was added to iTunes 🙂

You can sign-in to iTunes with the correct password… and get rejected with a error message stating you’ve used the wrong password.

So… what do you do?

Verify Your Password Is Correct?

Go to this page – My Apple ID

iTunes Apple-ID-Sign-In

  • Enter the exact Apple ID that you use on iTunes.
  • Enter your password.
  • Click Sign In.

If your password is correct, you’ll be taken to a page where you can Manage your Name, ID and EMail Addresses.

Apple ID - Manage-Apple-ID

Go ahead and click the Sign out button. You’ve verified you’re using the correct password.

If your password is incorrect, you’ll get an error message.

Apple ID - Password-Rejected

Try again.

You can change your password, but don’t rush to do this.

Remember, when you change your password… all devices signed in under the old password need to be re-signed in or they will not function correctly.

My Password Is Correct. What Do I Do Now?

  • Open iTunes
  • Click on iTunes in the Menu Bar.
  • Select Preferences.

iTunes Preferences - Advanced Tab

  • Go to the Advanced Tab.
  • Click the Reset Cache button.
  • Click OK.
  • Close and re-open iTunes.

Now, try to sign into the iTunes store.

This time it should work with no problems.

That’s all for now.

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